Terms & Conditions

1. Services

Ceremonial Journeys provides independent funeral celebrancy services including bespoke funeral ceremonies, memorial services, and end-of-life planning support throughout Central Scotland and Ayrshire.

2. Booking and Fees

All services are subject to availability and confirmation. Fees will be agreed in writing before any work commences. Payment terms will be discussed and agreed during the initial consultation.

A deposit may be required to secure the booking, with the balance typically due before the ceremony date.

3. Cancellation Policy

We understand that circumstances can change. If you need to cancel or reschedule:

• Deposits are non-refundable but may be transferred to a rescheduled date where possible
• Cancellations made less than 7 days before the ceremony date may not be eligible for refunds
• Each situation will be handled with compassion and understanding

4. Client Responsibilities

Clients agree to:

• Provide accurate and timely information for the creation of the ceremony
• Communicate any changes or requirements as early as possible
• Arrange venue bookings and liaise with funeral directors and other professionals
• Respect the celebrant's time and professional boundaries

5. Celebrant Responsibilities

Margaret Dodds and Ceremonial Journeys commit to:

• Providing professional, compassionate celebrancy services
• Creating bespoke ceremonies that honour the deceased and reflect family wishes
• Maintaining confidentiality of all personal information shared
• Arriving punctually and prepared for all meetings and ceremonies
• Providing a keepsake copy of the ceremony script

6. Liability

While every effort is made to provide excellent service, Ceremonial Journeys cannot be held liable for circumstances beyond our control, including but not limited to venue issues, delays caused by third parties, or technical difficulties.

7. Intellectual Property

All ceremony scripts and materials created by Ceremonial Journeys remain the intellectual property of Margaret Dodds. Families receive a personal copy for their own use and memories.

8. Changes to Terms

These terms and conditions may be updated from time to time. Any changes will be communicated to existing clients where relevant.

9. Contact

If you have any questions about these terms and conditions, please contact:

Email: hello@ceremonialjourneys.co.uk
Phone: 07855 940021